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Return Instructions
Siana's collection is of the highest quality for our customers. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center) for a full refund of the purchase price, minus the shipping & handling, unless you have received a damaged or incorrect item. Returns are subject to quality control inspection. You will be notified via e-mail when we receive the item and inspect it. Your refund will be credited to your original payment method or we can offer you a gift card for the amount of the return.
Returns by Mail
If there is damage to an item upon delivery, call our customer service center immediately at 757-343-4384
Pack the item securely. Use the original package, if possible. Enclose the return portion of the original packing slip with the item.
If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase or if you request a gift card will be issued in the amount of the return. |
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